tag:status.debitroom.com,2005:/history DebitRoom Status - Incidentgeschiedenis 2026-06-02T01:21:22.479+00:00 DebitRoom tag:status.debitroom.com,2005:Incident/cmpvybwoh00mqnt150yph637q 2026-06-02T01:21:22.479+00:00 2026-06-02T01:21:23.761+00:00 Authenticatie is back up Type: Incident

Affected Components: , Third Party: Kinde → EU region, (External) Authentication →

Jun 2, 01:21:23 GMT+0
Onderzoeken - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring..

Jun 2, 01:23:35 GMT+0
Opgelost - Authenticatie is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.debitroom.com,2005:Incident/cmpvybuzd00mmnt15cwh0n28v 2026-06-02T01:21:20.280+00:00 2026-06-02T01:21:21.545+00:00 Authenticatie V1 is back up Type: Incident

Affected Components: , Third Party: Kinde → EU region, (External) Authentication →

Jun 2, 01:21:21 GMT+0
Onderzoeken - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring..

Jun 2, 01:25:31 GMT+0
Opgelost - Authenticatie V1 is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.debitroom.com,2005:Incident/cmli51cgc00mo11it19vsik1d 2026-02-11T14:41:32.419+00:00 2026-02-11T14:41:32.419+00:00 Debitroom V2 platform (Funders and management) is down Type: Incident

Affected Components: Database connection, API, My DebitRoom app for finance receivers (front-end), https://api.debitroom.com/, internal management platform (front-end), https://debitroom.com, All in one platform V1 (front-end), Partners app (front-end), Board app (front-end), Funders app (front-end)

Feb 11, 14:41:32 GMT+0
Onderzoeken - Funders app (front-end) is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 11, 15:23:13 GMT+0
Geïdentificeerd - We've identified this issue being caused by our hosting provider. They are investigating this issue right now..

Feb 11, 17:18:22 GMT+0
Opgelost - Funders app (front-end) is back up. This incident was automatically resolved by Instatus monitoring..

Feb 12, 09:43:36 GMT+0
Postmortem - See: <https://blog.railway.com/p/incident-report-february-11-2026>.

]]> tag:status.debitroom.com,2005:Incident/cm8oayiic00m6yfptj7n823v2 2025-03-25T09:15:00.000+00:00 2025-03-25T09:47:32.823+00:00 Authentication and therefor using our platform is not working. Type: Incident

Duration: 33 minutes

Affected Components: Third Party: Kinde → EU region → New user registration, Third Party: Kinde → EU region → Email delivery, Third Party: Kinde → EU region → Management API, Sending SMS inside EU (twillio), Third Party: Kinde → EU region → Authentication, Third Party: Kinde → EU region → SMS delivery, Third Party: Kinde → EU region

Mar 25, 09:47:32 GMT+0
Opgelost - Kinde has implemented a fix, everyone should be able to login again. Therefor this incident has been resolved on our side..

Mar 25, 09:42:42 GMT+0
Monitoring - At this point authentication is really slow, but working..

Mar 25, 09:38:15 GMT+0
Geïdentificeerd - We are currently waiting for kinde to fix this issue, we already received a message from someone at kinde that they are currently working on it..

Mar 25, 09:15:00 GMT+0
Onderzoeken - .

]]> tag:status.debitroom.com,2005:Incident/cm7c0j4ct000r13r5exqqj4pk 2025-02-19T13:30:00.000+00:00 2025-02-19T13:30:00.000+00:00 Platform v1 offline Type: Incident

Duration: 45 minutes

Feb 19, 13:30:00 GMT+0
Onderzoeken - We are currently investigating this incident..

Feb 19, 14:03:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 19, 14:15:00 GMT+0
Opgelost - This incident has been resolved..

]]> tag:status.debitroom.com,2005:Incident/cm733xdyf003r7wb63lej628y 2025-02-13T08:57:59.664+00:00 2025-02-13T08:57:59.664+00:00 Some funders are unable to login Type: Incident

Duration: 50 minutes

Feb 13, 08:57:59 GMT+0
Onderzoeken - We are currently investigating this incident..

Feb 13, 09:07:21 GMT+0
Geïdentificeerd - Perhaps there are more issues, but one part of the issue is that some funders are registered with their mailaddress, but they didn't get the role "funder". We are continuing to work on a fix for this incident..

Feb 13, 09:42:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 13, 09:48:02 GMT+0
Opgelost - This incident has been resolved..

]]> tag:status.debitroom.com,2005:Incident/cm5wjj2130017ejw1yeq243ur 2025-01-14T12:30:00.000+00:00 2025-01-14T15:51:24.564+00:00 Contracts can't be send using IDIN authentication method Type: Incident

Duration: 3 hours and 21 minutes

Jan 14, 15:51:24 GMT+0
Opgelost - This incident has been resolved..

Jan 14, 12:30:00 GMT+0
Geïdentificeerd - Our partner Kinde is currencly working on a fix.

Jan 14, 15:35:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.debitroom.com,2005:Incident/cm5au708100brojkup95gjnp4 2024-12-30T09:28:18.523+00:00 2024-12-30T09:28:18.523+00:00 Contracts can't send or update Type: Incident

Duration: 59 minutes

Dec 30, 09:28:18 GMT+0
Geïdentificeerd - Our partner Stiply is working on a fix..

Dec 30, 10:27:34 GMT+0
Opgelost - This incident has been resolved..

]]> tag:status.debitroom.com,2005:Incident/cm46y7bg10016a6orlh862jly 2024-11-30T10:00:00.000+00:00 2024-12-03T19:00:00.000+00:00 Not all payments are successfully paid Type: Incident

Duration: 3 days and 9 hours

Dec 3, 19:00:00 GMT+0
Opgelost - All payments are restored..

Nov 30, 10:00:00 GMT+0
Onderzoeken - We are currently investigating this incident..

Dec 2, 09:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 14:50:46 GMT+0
Monitoring - We manually activated the payments and accidentally paid the interest rates for the month of December. We are investigating whether we can pay these manually, without the fallbacks of our systems automatically correcting this in the following month.

]]> tag:status.debitroom.com,2005:Incident/cm3ehoy2c002hg9o4gy95a004 2024-11-12T13:29:59.800+00:00 2024-11-12T13:29:59.800+00:00 Twillio service unavailable Type: Incident

Duration: 1 day, 2 hours and 27 minutes

Nov 12, 13:29:59 GMT+0
Onderzoeken - Since twillio is having issues sending SMS to europe, we temporary disabled 2fa login using SMS. Users with MFA set to SMS are forced to choose another method for now..

Nov 13, 15:56:46 GMT+0
Opgelost - This incident has been resolved..

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