DebitRoom Status - Incidentgeschiedenis https://status.debitroom.com DebitRoom Tue, 2 Jun 2026 01:21:22 +0000 Authenticatie is back up Type: Incident Affected Components: , Third Party: Kinde → EU region, (External) Authentication → Jun 2, 01:21:23 GMT+0 - Onderzoeken - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring. Jun 2, 01:23:35 GMT+0 - Opgelost - Authenticatie is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components: ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:21:23</var> GMT+0</small><br><strong>Onderzoeken</strong> - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:23:35</var> GMT+0</small><br><strong>Opgelost</strong> - Authenticatie is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 2 Jun 2026 01:21:22 +0000 https://status.debitroom.com/incident/cmpvybwoh00mqnt150yph637q https://status.debitroom.com/incident/cmpvybwoh00mqnt150yph637q Authenticatie V1 is back up Type: Incident Affected Components: , Third Party: Kinde → EU region, (External) Authentication → Jun 2, 01:21:21 GMT+0 - Onderzoeken - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring. Jun 2, 01:25:31 GMT+0 - Opgelost - Authenticatie V1 is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components: ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:21:21</var> GMT+0</small><br><strong>Onderzoeken</strong> - (External) Authentication, Third Party: Kinde → EU region are down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:25:31</var> GMT+0</small><br><strong>Opgelost</strong> - Authenticatie V1 is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 2 Jun 2026 01:21:20 +0000 https://status.debitroom.com/incident/cmpvybuzd00mmnt15cwh0n28v https://status.debitroom.com/incident/cmpvybuzd00mmnt15cwh0n28v Debitroom V2 platform (Funders and management) is down Type: Incident Affected Components: Database connection, API, My DebitRoom app for finance receivers (front-end), https://api.debitroom.com/, internal management platform (front-end), https://debitroom.com, All in one platform V1 (front-end), Partners app (front-end), Board app (front-end), Funders app (front-end) Feb 11, 14:41:32 GMT+0 - Onderzoeken - Funders app (front-end) is down at the moment. This incident was automatically created by Instatus monitoring. Feb 11, 15:23:13 GMT+0 - Geïdentificeerd - We've identified this issue being caused by our hosting provider. They are investigating this issue right now. Feb 11, 17:18:22 GMT+0 - Opgelost - Funders app (front-end) is back up. This incident was automatically resolved by Instatus monitoring. Feb 12, 09:43:36 GMT+0 - Postmortem - See: <https://blog.railway.com/p/incident-report-february-11-2026> Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:41:32</var> GMT+0</small><br><strong>Onderzoeken</strong> - Funders app (front-end) is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>15:23:13</var> GMT+0</small><br><strong>Geïdentificeerd</strong> - We've identified this issue being caused by our hosting provider. They are investigating this issue right now..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>17:18:22</var> GMT+0</small><br><strong>Opgelost</strong> - Funders app (front-end) is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:43:36</var> GMT+0</small><br><strong>Postmortem</strong> - See: <https://blog.railway.com/p/incident-report-february-11-2026>.</p> ]]> Wed, 11 Feb 2026 14:41:32 +0000 https://status.debitroom.com/incident/cmli51cgc00mo11it19vsik1d https://status.debitroom.com/incident/cmli51cgc00mo11it19vsik1d Authentication and therefor using our platform is not working. Type: Incident Duration: 33 minutes Affected Components: Third Party: Kinde → EU region → New user registration, Third Party: Kinde → EU region → Email delivery, Third Party: Kinde → EU region → Management API, Sending SMS inside EU (twillio), Third Party: Kinde → EU region → Authentication, Third Party: Kinde → EU region → SMS delivery, Third Party: Kinde → EU region Mar 25, 09:47:32 GMT+0 - Opgelost - Kinde has implemented a fix, everyone should be able to login again. Therefor this incident has been resolved on our side. Mar 25, 09:42:42 GMT+0 - Monitoring - At this point authentication is really slow, but working. Mar 25, 09:38:15 GMT+0 - Geïdentificeerd - We are currently waiting for kinde to fix this issue, we already received a message from someone at kinde that they are currently working on it. Mar 25, 09:15:00 GMT+0 - Onderzoeken - Type: Incident

Duration: 33 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:47:32</var> GMT+0</small><br><strong>Opgelost</strong> - Kinde has implemented a fix, everyone should be able to login again. Therefor this incident has been resolved on our side..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:42:42</var> GMT+0</small><br><strong>Monitoring</strong> - At this point authentication is really slow, but working..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:38:15</var> GMT+0</small><br><strong>Geïdentificeerd</strong> - We are currently waiting for kinde to fix this issue, we already received a message from someone at kinde that they are currently working on it..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Onderzoeken</strong> - .</p> ]]> Tue, 25 Mar 2025 09:15:00 +0000 https://status.debitroom.com/incident/cm8oayiic00m6yfptj7n823v2 https://status.debitroom.com/incident/cm8oayiic00m6yfptj7n823v2 Platform v1 offline Type: Incident Duration: 45 minutes Feb 19, 13:30:00 GMT+0 - Onderzoeken - We are currently investigating this incident. Feb 19, 14:03:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 19, 14:15:00 GMT+0 - Opgelost - This incident has been resolved. Type: Incident

Duration: 45 minutes

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Onderzoeken</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:03:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Opgelost</strong> - This incident has been resolved..</p> ]]> Wed, 19 Feb 2025 13:30:00 +0000 https://status.debitroom.com/incident/cm7c0j4ct000r13r5exqqj4pk https://status.debitroom.com/incident/cm7c0j4ct000r13r5exqqj4pk Some funders are unable to login Type: Incident Duration: 50 minutes Feb 13, 08:57:59 GMT+0 - Onderzoeken - We are currently investigating this incident. Feb 13, 09:07:21 GMT+0 - Geïdentificeerd - Perhaps there are more issues, but one part of the issue is that some funders are registered with their mailaddress, but they didn't get the role "funder". We are continuing to work on a fix for this incident. Feb 13, 09:42:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 13, 09:48:02 GMT+0 - Opgelost - This incident has been resolved. Type: Incident

Duration: 50 minutes

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>08:57:59</var> GMT+0</small><br><strong>Onderzoeken</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>09:07:21</var> GMT+0</small><br><strong>Geïdentificeerd</strong> - Perhaps there are more issues, but one part of the issue is that some funders are registered with their mailaddress, but they didn't get the role "funder". We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>09:42:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>09:48:02</var> GMT+0</small><br><strong>Opgelost</strong> - This incident has been resolved..</p> ]]> Thu, 13 Feb 2025 08:57:59 +0000 https://status.debitroom.com/incident/cm733xdyf003r7wb63lej628y https://status.debitroom.com/incident/cm733xdyf003r7wb63lej628y Contracts can't be send using IDIN authentication method Type: Incident Duration: 3 hours and 21 minutes Jan 14, 15:51:24 GMT+0 - Opgelost - This incident has been resolved. Jan 14, 12:30:00 GMT+0 - Geïdentificeerd - Our partner Kinde is currencly working on a fix Jan 14, 15:35:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 3 hours and 21 minutes

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>15:51:24</var> GMT+0</small><br><strong>Opgelost</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Geïdentificeerd</strong> - Our partner Kinde is currencly working on a fix.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>15:35:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 14 Jan 2025 12:30:00 +0000 https://status.debitroom.com/incident/cm5wjj2130017ejw1yeq243ur https://status.debitroom.com/incident/cm5wjj2130017ejw1yeq243ur Contracts can't send or update Type: Incident Duration: 59 minutes Dec 30, 09:28:18 GMT+0 - Geïdentificeerd - Our partner Stiply is working on a fix. Dec 30, 10:27:34 GMT+0 - Opgelost - This incident has been resolved. Type: Incident

Duration: 59 minutes

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>09:28:18</var> GMT+0</small><br><strong>Geïdentificeerd</strong> - Our partner Stiply is working on a fix..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>10:27:34</var> GMT+0</small><br><strong>Opgelost</strong> - This incident has been resolved..</p> ]]> Mon, 30 Dec 2024 09:28:18 +0000 https://status.debitroom.com/incident/cm5au708100brojkup95gjnp4 https://status.debitroom.com/incident/cm5au708100brojkup95gjnp4 Not all payments are successfully paid Type: Incident Duration: 3 days and 9 hours Dec 3, 19:00:00 GMT+0 - Opgelost - All payments are restored. Nov 30, 10:00:00 GMT+0 - Onderzoeken - We are currently investigating this incident. Dec 2, 09:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 14:50:46 GMT+0 - Monitoring - We manually activated the payments and accidentally paid the interest rates for the month of December. We are investigating whether we can pay these manually, without the fallbacks of our systems automatically correcting this in the following month Type: Incident

Duration: 3 days and 9 hours

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Opgelost</strong> - All payments are restored..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Onderzoeken</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:50:46</var> GMT+0</small><br><strong>Monitoring</strong> - We manually activated the payments and accidentally paid the interest rates for the month of December. We are investigating whether we can pay these manually, without the fallbacks of our systems automatically correcting this in the following month.</p> ]]> Sat, 30 Nov 2024 10:00:00 +0000 https://status.debitroom.com/incident/cm46y7bg10016a6orlh862jly https://status.debitroom.com/incident/cm46y7bg10016a6orlh862jly Twillio service unavailable Type: Incident Duration: 1 day, 2 hours and 27 minutes Nov 12, 13:29:59 GMT+0 - Onderzoeken - Since twillio is having issues sending SMS to europe, we temporary disabled 2fa login using SMS. Users with MFA set to SMS are forced to choose another method for now. Nov 13, 15:56:46 GMT+0 - Opgelost - This incident has been resolved. Type: Incident

Duration: 1 day, 2 hours and 27 minutes

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>13:29:59</var> GMT+0</small><br><strong>Onderzoeken</strong> - Since twillio is having issues sending SMS to europe, we temporary disabled 2fa login using SMS. Users with MFA set to SMS are forced to choose another method for now..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>15:56:46</var> GMT+0</small><br><strong>Opgelost</strong> - This incident has been resolved..</p> ]]> Tue, 12 Nov 2024 13:29:59 +0000 https://status.debitroom.com/incident/cm3ehoy2c002hg9o4gy95a004 https://status.debitroom.com/incident/cm3ehoy2c002hg9o4gy95a004